When compared to other unified communications solutions, Microsoft UC offers a number of immediate advantages:
No additional PBX hardware is needed. Microsoft UC is software-based. Because you don’t have to create an intelligent network from scratch, you don’t have a huge up-front outlay for infrastructure.
You need fewer people to manage the infrastructure. Microsoft UC runs on [...]
CXO Global Solutions today announced it has acquired Florida-based S3 Integrity, the developer and distributor of the WuLi Solution™, a proprietary customer self-service business process and technology. This acquisition enhances CXO’s call center services portfolio with customer self-service offerings. The agreement will be effective January 1, 2010.
Mike Tripp, CEO at S3 Integrity, will [...]
CXO has received the designation of Microsoft Certified Partner for unified communications.
We introduced our unified communications suite of services earlier this year and recently achieved the Microsoft Corp. partnership designation, which validates our expertise and product knowledge for all components of Microsoft unified communications.
We are also pleased to announce that Principal Systems Architect Robert [...]
In my last post, I looked at four ways unified communications (UC) facilitates on-demand collaboration.
In today’s fast-paced business environment, the ability to pull people together quickly is a huge asset. However, bringing your team together “on the fly” can be a challenge – more often than not, team members are in multiple locations, they [...]
Last week, CXO announced that we have added unified communications to our product offerings. (Read the press release for more details).
Unified communications ties together communications applications and devices under a single platform, allowing employees to communicate with each other regardless of location. As a result, it allows for new levels of efficiency and workforce mobility. [...]
In my last post, I talked about the need to integrate voice and data technologies and the problem of employees – and companies – who are stuck in a voice-centric mindset.
So what’s the solution?
You need to work with engineers, administrators and technicians who have a solid understanding of both technologies – and who are [...]
I’m a tech guy who came of age when business telecommunications were driven by voice-centric technology. (OK, not quite as far back as in this old photo…). Back in the day, calls were all routed by a PBX, which stands for Private Branch Exchange and refers to a wide variety in-house telephony switching systems.
When [...]
In my last post, I looked at the dangers of “analysis paralysis” – where misguided managers attempt to micromanage mobile workforce employees by monitoring their every move. This results in an electronic jail that can make employees and managers equally miserable.
The problem isn’t the tools – it’s that today’s managers need to be prepared to [...]
In response to my recent post about the advantages of Unified Communications, Robbe Morris left a comment posing several excellent questions:
“Is there an extra cost in increased human real-time monitoring? Is their perhaps a 100% digitized recording option with a special technological approach to reading recorded files search for words or flags that would [...]
Some people are resistant to Software-as-a-Service (SaaS) because the software “lives” somewhere else. What happens to your business if there’s a disaster that cuts off service from your SaaS provider?
The truth is, you’ll be well prepared to implement disaster avoidance strategies for your business with SaaS. This is because SaaS providers have at least two [...]
