http://cxoglobalsolutions.com/blog Fri, 19 Feb 2010 16:59:27 +0000 http://backend.userland.com/rss092 en The March issue of Connections Magazine features an article by Bryan DiGiorgio, CEO of CXO Global Solutions. In Keeping Score - The Right Way, DiGiorgio explains that contact center executives need to "maintain a laser focus on the true indicators of success, tuning out the white noise" and offers a ... http://cxoglobalsolutions.com/blog/?p=577 Today's post is by guest blogger Adam Burke, a Microsoft Corporation Software + Services Technology Specialist. As a field-based employee at Microsoft, I work from many different locations including my home, several Microsoft offices, and airports or hotels on the road. In years past, I relied heavily on my mobile phone, ... http://cxoglobalsolutions.com/blog/?p=557 Bryan DiGiorgio is one of 10 Kansas business leaders selected to participate in the Pipeline entrepreneur fellowship program. DiGiorgio is CEO of both CXO Global Solutions and of WorkSpace Communications, a recently launched subsidiary of CXO that offers a unified communications solutions for small and medium sized businesses. The Pipeline program nurtures ... http://cxoglobalsolutions.com/blog/?p=539 When compared to other unified communications solutions, Microsoft UC offers a number of immediate advantages: No additional PBX hardware is needed. Microsoft UC is software-based. Because you don’t have to create an intelligent network from scratch, you don’t have a huge up-front outlay for infrastructure. You need fewer people to manage the ... http://cxoglobalsolutions.com/blog/?p=521 As we begin 2010, I’m proud of the journey CXO took in 2009 – and excited about where we’re headed in the year ahead. In late 2008, we moved into our new offices, set up our state-of-the-art Command Center, and expanded our staff. We quickly established partnerships with some great new ... http://cxoglobalsolutions.com/blog/?p=512 CXO Global Solutions today announced it has acquired Florida-based S3 Integrity, the developer and distributor of the WuLi Solution™, a proprietary customer self-service business process and technology. This acquisition enhances CXO's call center services portfolio with customer self-service offerings. The agreement will be effective January 1, 2010. Mike Tripp, ... http://cxoglobalsolutions.com/blog/?p=508 The November 27 Kansas City Business Journal featured a story about WorkSpace Communications™, a new CXO subsidiary providing unified communications for the small-to medium-sized business market. Read the story: CXO Global Solutions Talks a Big Game Learn more: visit the WorkSpace Communications™ website http://cxoglobalsolutions.com/blog/?p=497 Getting common – implementing and enforcing consistent processes across all your call center sites – is essential if you want your business to thrive. As I explained in my last post, getting common allows you to optimize the overall performance of your company so you’re in position to increase revenues ... http://cxoglobalsolutions.com/blog/?p=492 When you’re managing a call center workforce, you’re up against several big challenges: • Large distributed workforce. This may include multiple call centers run by multiple vendors, operating across the country or around the world. • High percentage of entry-level positions. Inexperienced workers require lots of training, supervision, and feedback. • Higher employee ... http://cxoglobalsolutions.com/blog/?p=472 When you have multiple call center vendors, here’s the basic dilemma: You want to distribute calls across all your call centers in the way that’s most beneficial to your business. At the same time, each vendor is worried about losing calls to the other suppliers. To get your vendors to ... http://cxoglobalsolutions.com/blog/?p=453