My last post looked at how trends in cell phone usage are challenging ANI (Automatic Number Identification) and creating new challenges for call center tracking and forecasting.
A similar situation is at work with the adoption of VoIP (Voice over Internet Protocol) by a growing number of consumers. ANI determines physical location based on area [...]
Posts Tagged ‘ANI’
ANI ideas on how to identify VoIP customer locations?
ANI ideas on how to identify a cell phone customer’s actual location?
The adoption of mobile phones as a primary communication device by a growing number of consumers is creating new challenges for call center tracking and forecasting.
In marketing and call centers, ANI (Automatic Number Identification) determines physical location based on area codes, but with mobile consumers, how can we know their true locations?
One marketing [...]
