The recession is apparently forcing many businesses to rethink their BPO and offshoring strategy, creating an interesting about-face in a trend toward captive outsourcing in India.
In a recent article in The Wall Street Journal (“Firms Shed India Centers to Cut Costs in Recession” — June 8, 2009) Ben Worthen reports that many companies who [...]
Posts Tagged ‘call center outsourcing’
In the News: WSJ reports that companies are selling BPO centers in India to cut costs
Call center crimes & misdemeanors: looking past the sales pitch
A few years ago, I was in India doing site audits to assess potential call center suppliers for the final portion of an RFP I had out. We used a structured process for auditing suppliers to assess who had the best true capabilities – as opposed to just believing what the suppliers were telling us [...]
