One of the biggest challenges of managing is just keeping a handle on the many people, processes, and projects under your purview. This is especially true if you have employees in multiple locations.
Unified communications makes it easier to keep track of everything and manage your team effectively. Just to recap, here are just some of [...]
Posts Tagged ‘mobile workforce’
Unified communications gives managers a “wide angle” view
Working smarter: unified communications saves time and money
As an executive in a fast-paced industry, I’m hooked on what unified communications allows me to do. In my last post, I talked about how UC lets me use my time more efficiently and effectively. At home or on the road, I can always be there for important calls. I can give my clients the [...]
Managing the mobile workforce: Do you have the right people? Do you have the right plan?
In my last post, I looked at the dangers of “analysis paralysis” – where misguided managers attempt to micromanage mobile workforce employees by monitoring their every move. This results in an electronic jail that can make employees and managers equally miserable.
The problem isn’t the tools – it’s that today’s managers need to be prepared to [...]
Call center crimes and misdemeanors: when managers put mobile workers in electronic handcuffs
In response to my recent post about the advantages of Unified Communications, Robbe Morris left a comment posing several excellent questions:
“Is there an extra cost in increased human real-time monitoring? Is their perhaps a 100% digitized recording option with a special technological approach to reading recorded files search for words or flags that would [...]
Unified Communications: Adding up the advantages
In my last post, I described how Unified Communications (UC) allows for a truly mobile workforce. The new level of mobility and flexibility offered by a UC set-up offers many advantages to businesses of all sizes.
If you’re growing a new business, UC means you don’t have to invest in a lot of hardware up front. [...]
Unified Communications: Making the mobile workforce a reality
Unified Communications (UC) allows employees to work from anywhere they have broadband Internet access.
The UC set-up goes far beyond what your basic Remote Access Services (RAS) and cell phone solution can provide. UC combines OCS (Office Communications Server), Exchange Server, and Office Communicator, along with VoIP (Voice over Internet Protocol) to do what its [...]
