I’m a tech guy who came of age when business telecommunications were driven by voice-centric technology. (OK, not quite as far back as in this old photo…). Back in the day, calls were all routed by a PBX, which stands for Private Branch Exchange and refers to a wide variety in-house telephony switching systems.
When [...]
Posts Tagged ‘VoIP’
Call center technology: Is your company stuck in a voice-centric mindset?
Unified Communications: Adding up the advantages
In my last post, I described how Unified Communications (UC) allows for a truly mobile workforce. The new level of mobility and flexibility offered by a UC set-up offers many advantages to businesses of all sizes.
If you’re growing a new business, UC means you don’t have to invest in a lot of hardware up front. [...]
