CXO Leadership

CXO Global Solutions Management Team

Bryan DiGiorgio
Chief Executive Officer
Mike Tripp
President
Michael Haines
Senior Vice President and Chief Information Officer
Calvin Pettiecord
Director, IT Outsourcing

Bryan DiGiorgio

Bryan DiGiorgio is a 20-year veteran in customer management and business process outsourcing. He has extensive industry experience within the automotive, consumer services, financial services, retail and telecommunications sectors. Before founding CXO Global Solutions, he led notable client-side customer management organizations for OnStar, H&R Block, Vonage and Sprint.

During his career, DiGiorgio has managed global workforces, with upwards of 40,000 agents at a time. He has led customer management operations in the U.S., Canada and the United Kingdom, and has significant experience in emerging markets, such as India, the Philippines, Africa, Argentina and Mexico. Before managing customer experience on the client side, DiGiorgio launched a Business Processing start-up, increasing its revenues from $1.6M to $80M in six years.

DiGiorgio is a graduate of Emporia State University, where he received a bachelor’s degree in finance, with a minor in economics. He received an MBA with distinction from Webster University’s School of Business, and he completed additional Executive courses at Northwestern University’s Kellogg School of Business.

Mike Tripp

With more than two decades of experience in customer management and business process outsourcing, Mike Tripp has expertise in contact center management for organizations specializing in sales, service, customer retention and targeted CRM initiatives, as well as integrated implementations and multi-site quality improvement programs. His work spans multiple industries, including financial services, healthcare, telecommunications, consumer electronics, logistics and business process outsourcing.

Prior to his appointment as president of CXO, Tripp was founder and chief executive officer of S3 Integrity, the developer and distributor of the WuLi Solution™, a proprietary customer self-service business process and technology. S3 Integrity was acquired by CXO in December 2009.

Earlier in his career, Tripp led client-side management operations for CBS SportsLine and multi-client BPO operations for well-known organization, including APAC Customer Services and Sprint Telecenters. During his tenure with APAC, Mike Tripp led the company's West Division with annual revenue responsibility in excess of $165 million and an employee base of more than 5,000. During his four years as head of operations at a leading BPO provider, that company's revenue increased by nearly 400%.

Michael Haines

A 24-year veteran in customer management technology, Haines has extensive industry experience within the telecommunications and Business Process Outsourcing (BPO) sectors. Before co-founding CXO Global Solutions, he led large client-side customer management technology organizations for various Sprint subsidiaries such as Sprint Long Distance, Sprint Wireless and Sprint TeleCenters.

During Haines’ career, his leadership span has included global technology oversight of more than 145 call centers and 1,600 servers on multiple continents. He has led specialized operations such as Operator Services and Relay Services, generating more than $330 million in revenue. As CIO of Sprint TeleCenters, Haines led the expansion of that BPO start-up, growing revenues from $6M to $80M. He designed the internal technical architecture to support a shared, multi-client environment; and led the architecture, implementation and management of various routing and infrastructure solutions as a managed service for Global 2000 clients.

Calvin Pettiecord

A 31-year veteran in telecommunications technology, Calvin Pettiecord leads the architecture and planning of CXO’s Unified Communications solutions. Pettiecord’s technical expertise runs deep, and he works closely with CXO clients large and small to design and implement a custom UC solution that delivers the expected results as efficiently and cost effectively as possible.

At CXO, Pettiecord and his team of skilled technicians provide the full scope of project planning, implementation and ongoing maintenance and support. Pettiecord’s work includes the integration of technology into a client’s existing system, recommending new technology where it can be justified with a compelling ROI. He also oversees the testing and certification processes to ensure every solution functions as intended.

Prior to joining CXO, Pettiecord served as a network engineer and lead planner in the deployment of Sprint’s Powered Work Place VoIP solution. He also planned, tested and created the business justification for Sprint’s nationwide Microsoft Unified Communications infrastructure, one of the largest rollouts of Microsoft UC in the nation.